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Technical Writer

Full Time | Tijoh | Remote

About the Role

We’re looking for a Technical Writer with hospitality or restaurant retail technology experience for internal and external brand support, content-based documentation creation, and course design work. This role will be crucial for the success of Learning and Development initiatives set to further communication and transparency with relevant and appropriately designed content, while maximizing access to information for cross-departmental and brand support.

What you’ll do

  • Own the process for documenting SaaS platform processes and procedures for internal and brand use
  • Write detailed technical documentation for Restaurant POS systems and complex Restaurant Technology platforms
  • Assist in the maintenance and design of internal knowledge database in Notion
  • Work with the Tijoh Leadership Team to optimize existing written documentation and multimedia resources
  • Address and satisfy brand resource requests for documentation and learning needs
  • Curate relevant resources and optimize them for internal and external use
  • Assist with any other internal and external documentation and workflows

What We’re Looking for

  • 2-3 years of previous experience in a technical writing role
  • Must have experience in the Hospitality Industry or with corporate or franchise-owned restaurant brands
  • Must be able to demonstrate appropriate flexibility and adaptability with documentation presenting and writing
  • Must be client service orientated and possess strong cross-departmental interpersonal skills
  • Must possess strong verbal and written communication skills
  • Strong client-facing rapport, enthusiastic with effective communication and analyzation skills
  • High level of organization and ability to balance multiple projects, as well as different priorities
  • Work independently with or without direct supervision
  • Strong technical skills and curiosity and continued desire to grow within the organization
  • Experience with Google Suite and Notion preferred, but not required

What We Offer

  • Fully remote work
  • 11 Paid Holidays: New Year’s Day, Martin Luther King Jr Day, Memorial Day, Independence Day, Labor Day, Day Before Thanksgiving, Thanksgiving Day, Black Friday, Christmas Eve, Christmas Day, and Juneteenth.
  • 15 PTO Days with an annual anniversary accrual of 1 additional PTO day each year
  • Birthday PTO day
  • 5 Personal/Sick/Mental Health Days
  • Paid parental leave
  • Monthly health, snack, and pet snack stipends
  • Bi-weekly team lunch stipend
  • Yearly home office stipend
  • Annual company retreat

Interested in Applying?

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U.S. EQUAL EMPLOYMENT OPPORTUNITY INFORMATION

(Completion is voluntary and not required for your application) We value diversity. To ensure that we're complying with reporting requirements and to learn how we can further increase diversity in our candidate pool, you are invited to voluntarily provide demographic information that is confidential. This information is not used during the hiring process and has no effect on your opportunity for employment with the brand.